Help & FAQ
Shipping
£3.95 - Standard Shipping (2-3 business days). Spend over £55 to get FREE standard delivery.
£6.00 - Express Shipping (next business day*). Spend over £85 to get FREE next day delivery.
All orders are tracked and sent via Royal Mail or DPD.
*within 1 business day for orders placed Mon-Fri
Shipped from within the US, every order is exempt from import fees, duties or tariff charges.
$8.00 - Standard Shipping (2-3 business days). Spend over $70 to get FREE standard delivery.
$25.00 - Express Shipping (next business day*). Spend over $150 to get FREE express shipping.
All orders are tracked and sent via USPS or UPS.
*within 1 business day for orders placed Mon-Fri
Orders shipped to the European Union are sent from the UK. Customers are responsible for any customs duties, taxes or import fees charged by the destination country.
€7.50 - Standard Shipping (5-7 business days). Spend over €70 to get FREE standard delivery.
All orders are tracked.
Orders shipped worldwide are sent from the UK. Customers are responsible for any customs duties, taxes or import fees charged by the destination country.
£14.00 - Standard Shipping (5-7 business days).
All orders are tracked.
Shipping Policy
(i) Standard and international delivery times may increase by up to 48 hours during busy periods such as Sale, Black Friday and Christmas. While we do our utmost to maintain our usual service levels, some deliveries may experience minor delays. We appreciate your patience and understanding.
(ii) If you choose to have your parcel left in a ‘safe place', it will be at your own risk and liability. SILKE London cannot be held responsible for any lost or stolen parcels under these circumstances.
(iii) Any parcels marked as delivered but not received must be reported to us within 30 days of the delivery date for investigation. Reports made after this period cannot be processed.
(iv) For European Union and Rest of World only - Import duties and customs fees are the customer’s responsibility. If refused and your parcel is returned to us, a £10 processing fee and original shipping costs will be deducted from your refund.